To Donna,
I have been remiss in contacting you and thanking you for the pillows. They add the finishing touch to my "perfect mattress."

As you said, it took a small amount of time to get used to the extra firmness after a flotation bed, but I LOVE IT now and always enjoy a great nights sleep with no back, hip or shoulder pain.
Thanks again,
Miriam

I'm writing to commend Donna on her excellent customer service.

I work very hard for my money and I don't part with it easily. I called Donna several times and gave her the third degree on the powered "Zone Air" beds and each time she was helpful and courteous. She never became annoyed with me even though I probably was a royal pain. And due to her patience and understanding, she made a sale.

I was so pleased with her and your product, that I have recommended your company to several friends.
Happy Holidays,
Brenda Segarra

Donna,
Thanks for your help and please forward this to your boss.

It was a pleasure to finally talk to someone who knew and was enthusiastic about their product.

I have been trying to purchase a new mattress for over a week now and could not find a company who would or could explain the differences in foam, covers, construction, etc. I kept getting the same old sales BS.

As a chemical engineer and Regional sales VP for a $100 MM + specialty chemical eng. corp. I would want to know that: as new customer I have talked to most of your online competition and you are offering better materials and construction at a much lower price. Along with qualified people to explain/sell your product.

Everyone was fast to tell me to just buy it and I could send it back before the trial period for a refund. Thats all most of them actually knew.

You have the longest trial period and best warranty because I don't expect Many people need to send anything back.

ps.. don't raise my cost but it seems this bed should be at least $2500 and you would still be lower than the competition for their most similar product.
Thanks
Larry Lombardino

I first learned of emattress' memory foam mattresses when researching the Tempur-Pedic mattress. In a June 2004 Money magazine survey, they rated the emattress.com mattresses as the "top quality for less." My wife and I ordered two sets for our home (the second set was
for a guest room) and we were not disappointed.

The emattress.com memory foam mattress provides the best night's sleep we have ever had and has done wonders for my bad lower back. The mattress combines the comfort of a water bed with the support of an extra firm traditional mattress. We have recommended the memory foam mattress to our friends who are equally satisfied and we recently ordered a third mattress for our vacation home in Florida."
Dan and Pam Hann
Leesburg, Indiana

Hello, I hope you remember me. My name is Sharon Hill and I live in Ridgeland, MS. We finally received our mattress and we absolutely LOVE IT!!!! Though we were a little disappointed about having to wait so long for it, we can now say it was worth the wait.
Thank you,
Sharon Hill

Hi Donna,
just wanted to let you know just how pleased we are with our new e-mattress. I did some research on theses beds and was leary to ordering this on-line for the price was a 1/3 of the cost of the thermapedic mattress and foundation. But with the density being 5lbs and thermapedic being 5.3 lbs and your encouragement I ordered the set and it is just absolutely wonderful to lay and sleep on. Also, I have suffered from heart burn at night for the last 20 years and the first night on the new E-mattress I noticed I didn't have any heartburn, not even alittle. I really didn't give it anymore thought. Then night after night of not having any heartburn at all I realized it had to be our new mattress and the balance of my spinal cord being held in just the exact position that I no longer had any heartburn!!! What a BONUS!! Please let all you pre-customers know this for it is very important to any heartburn sufferers, I should know, I use to be one....
Barbara J. Shedd
Sharon Hill

Dear Donna,
I can't remember when I have had such a nice and caring conversation with a sales rep. I absolutely love my new mattress, it's everthing I wanted and that's because you took the time to help me choose the right one. I am anxious to leave you positive feedback but don't know exactly where to go to do so. The company you work for has no idea what an asset you are, but they should and that's where I come in. Please email me so I can let them know just how wonderful you are at your job. Sincerely, Dianna Gann P.S. No more back pain!!! Don't know you but love you anyway.
Sincerely, Dianna Gann